Other Problems Logging In?

1. If you are experiencing problems logging in to AlcoholEdu and are a NEW USER:

   Open the AlcoholEdu program in its own browser window and not within a frame of your school website or your email client. You can do this by opening a new browser window and copying and pasting the following URL into the address field: http://highschool.alcoholedu.com
   
   Enter the Login ID exactly as it was given to you. After entering the Login ID, if you cannot progress on to the registration page, please ask your teacher for help.
   
   The registration page will ask you to enter additional information about yourself so that we may create an account for you. If you receive ERRORS when attempting to submit your registration information this may be an indication that your computer does not meet our minimum system requirements. Please try the following troubleshooting steps:
   
   
   • Try switching to another browser. We support IE, Firefox and Safari.
     
     
   • Disable all popup blockers and 3rd party toolbars.
     
     
   • Ensure cookies are enabled on your browser to accept any cookies from "alcoholedu.com".
     
     
   • Try clearing your cache.
     
     
   • Reboot
     
     
   • Try using another computer (in the library or computer lab, for instance).
     
     
   After trying the above steps, if you still cannot register, please ask your teacher for help.
   
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2. If you are experiencing problems logging in to AlcoholEdu and are a RETURNING USER:

   Open the AlcoholEdu program in its own browser window and not within a frame of your school website or your email client. You can do this by opening a new browser window and copying and pasting the following URL into the address field: http://highschool.alcoholedu.com
   
   Enter your username and password exactly as you entered it when you signed up for the course. If you have forgotten this information, please ask your teacher for help.
   
   If you receive ERRORS when attempting to submit your registration information this may be an indication that your computer does not meet our minimum system requirements. Please try the following troubleshooting steps:
   
   
   • Try switching to another browser. We support IE, Firefox and Safari.
     
     
   • Disable all popup blockers and 3rd party toolbars.
     
     
   • Ensure cookies are enabled on your browser to accept any cookies from “alcoholedu.com”.
     
     
   • Try clearing your cache.
     
     
   • Reboot
     
     
   • Try using another computer (in the library or computer lab, for instance).
     
     
   After trying the above steps, if you still cannot register, please ask your teacher for help.
   
   [back to top]